Refund policy

RETURN AND REFUND POLICY - Mars Motorsport

Product Info: All dimensions and features are listed in our product descriptions. Please review them before purchasing.
Our Responsibility: If there is an error or discrepancy and it originates from us, we take full responsibility and will resolve the issue.

RETURN ELIGIBILITY

• Standard (non-customized) items: Can be returned within 14 days of receipt. Return shipping costs are borne by the customer.
• Customized/personalized items: Made to order and not eligible for return.
• Acceptance required: To start a return, the item must be accepted/received first. Refused/uncollected deliveries: If you refuse the parcel or fail to collect it, the package often does not return to us and may be sent to customs for destruction (local procedure). In such cases, no refund is possible.
• Damaged/Wrong item: If your item arrives damaged or incorrect, that's on us — we'll make it right and cover shipping where applicable.
• Condition & packaging: Items should be unused, in resellable condition, and preferably in original packaging.

HOW TO RETURN

1. Contact us first: Before sending anything back, reach out with your order number and photos if applicable.
2. Authorization & instructions: We'll share the return address and instructions.
3. Ship back: Use a trackable service and share the tracking number.
4. Refund timing: Once inspected, refunds (excluding original shipping where applicable) are processed within 5-10 business days.

Custom Design!
For custom-made special design and custom color orders prepared specifically for the customer, if a cancellation is requested after the process has started, 40% of the total amount will be deducted and the remaining balance will be refunded.

CONTACT
Questions about returns or refunds should be sent to us at [email protected].